For retailers everywhere, the rules of engagement have changed. As smartphones, tablets and other mobile device proliferate, shopping has evolved from a discrete activity into a continuous and always-on process. Today, buying a product can happen at any time and anywhere, and it’s never more than an arm’s length away.
To make the most of this new reality, retailers must take a more active role in the customer journey and guide shoppers through each step of the process. The most effective way to do this is by creating a multi-channel messaging strategy, one that addresses specific customers needs, provides valuable content and nudges shoppers toward purchase.
Let’s examine five ways that leading retailers use mobile messaging to boost their sales: